Collection of Personal Information
We collect information verbally or by written correspondence, including in person, faxes, emails and telephone inquiries. Often Personal Information is collected directly from our clients. Personal Information may also be obtained from other sources; for example, from:
- insurance companies;
- real estate agents in a property transaction;
- witnesses in litigation matters;
- other parties to a transaction or file you have retained us to work on;
- government agencies or registries; and
- accountants and other consultants.
By implication, our clients consent to the collection of information about them that is useful for the purpose of our retainer.
Use and Disclosure of Personal Information
Goodmans’ professionals (including law clerks, articling students and students-at-law) and their support staff, as well as the firm’s management and administrative staff, use Personal Information of clients for the purposes of client work, such as providing legal and related services to individuals and corporations, for precedents usage, to administer client accounts, including time, billing and contact information databases, to perform conflict searches, to enhance our relationship with clients and to provide updates which we believe to be of relevance to our clients. In addition, we may send you holiday cards and other greetings from the firm. If an individual is already a client of Goodmans, or has been in the past, we maintain their client information to facilitate the provision of ongoing services, or anticipated future service. Individuals may request that they not receive information about our services or about new developments in the law, and we will adjust our mailing lists accordingly.
Where Goodmans discloses Personal Information of clients to third parties for processing (e.g. for contracted services such as photocopying, computer backup services or archival storage services) or other third party services related to services rendered to and for clients, we will ensure that those third parties agree to only use the Personal Information for the specified purposes and agree to provide a level of protection to the information comparable to that adopted by Goodmans.
Safeguarding Your Personal Information
Goodmans takes all reasonable precautions to ensure that Personal Information is kept safe from loss or theft, unauthorized copying, use, access, modification or disclosure.
While we take all appropriate steps to safeguard Personal Information under our control, there is an inherent risk involved in the exchange of information using any form of communication, such as email, telephone, fax transmission and courier service. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information during such transfers. Email is often our preferred method of communication and unless you object we may use unencrypted plain text emails when communicating with you.
Access to Personal Information
Individuals may write to our Privacy Officer at the address below to request access to Personal Information held about them. If a request for access or a request to correct information is denied, Goodmans will provide an explanation of the reasons for such refusal.
If you have any questions or concerns about Goodmans’ Personal Information management practices, please write to our Privacy Officer at:
333 Bay Street, Suite 3400
Toronto, ON M5H 2S7