Artificial Intelligence to Help Human Resource Departments with Difficult Conversations

Nurau is an artificial intelligence (AI) system which seeks to augment human resource (HR) departments by providing an eCoach chatbot. The company enables users to consult the AI tool for guidance on handling sensitive workplace situations. The tool offers step-by-step support for difficult conversations by predicting employee responses and suggesting helpful phrases for managers.

Nurau has recently secured $1.5 million in all-equity financing during its seed round, with the hopes of achieving a total of $2.2 million within the next six months. This seed round has increased its total financing to over $2 million. Nurau plans to use these investments to expand to the United States and appeal to a broader base of retail and manufacturing clients.

The AI system limits the frequency of situations that are escalated and offers tools for more effective management of difficult HR conversations. As a result, there is less turnover within a business, saving money in the long term. According to Nurau, the eCoach saves managers an average of four hours each week for managing employee conflict situations.

Naurau has ensured its AI system incorporates safety guardrails. That is, all information shared with the platform is anonymized for secured processing. Additionally, the model filters harmful and discriminatory content and flags high-risk situations, providing information to allow the appropriate emergency response team to be contacted.

It will be interesting to see how AI influences businesses as Nurau and other management assistance systems become ubiquitous across teams.